The many ways online students communicate with their teachers

By November 18, 2019 November 19th, 2019 Student Community

At iSucceed Virtual High School, we provide our students with the tools needed not only to graduate, but to excel while in high school, and that’s why we have special resources that allow you to leave iSucceed with even more than just a fully-accredited diploma.

One of our best resources is our very own instructors! As many of you already know, iSucceed’s teachers care about your education and go the extra mile to make sure you get the personal support you need.

HOW TO FIND YOUR TEACHERS’ CONTACT INFORMATION

At iSucceed, there are several different ways you can get connected with your teachers. But before we go into the details, here’s some instructions on finding the contact information for your teachers:

  • First, log in to your student Gmail account.
  • Once you are logged in, head over to Resources on the website page.
  • Look for the online directory with all of iSucceed’s faculty and staff contact information.

FOUR WAYS FOR COMMUNICATING WITH ONLINE TEACHERS

1. Instant Chat
One of the easiest ways to talk to your teacher is a new feature to iSucceed this year is called the instant chat. Available in your courses, you can pull up a teacher and simply click “Message” to send them a question. But keep in mind, these messages should not be anything that you will need an immediate response to, as responses from teachers can take longer than a few of our other communication options.

2. Email
Sending your teacher an email is another quick and easy way to communicate with them, but while the response rate can be quicker than a chat message, you should still be sure not to send anything that needs an immediate response.

3. Phone Call
In almost any situation, a phone call is the best way to get immediate help. Did you know that every teacher at iSucceed now has a direct phone line? That means you can call the teacher’s personal work phone number and usually get an immediate response! If not, be sure to leave a voicemail and include your callback number so they can get back to you as soon as possible. We always post our teacher’s numbers in monthly course announcements and have a directory readily available on our PSP, so you can easily get in touch with instructors.

4. Online Tutoring Sessions
If you are looking for additional help on any subject, our instructors hold online “Live Sessions” for you to join your classmates and get extra help in these subjects. Oftentimes, your teachers will let you know the time these are held, so all you have to do is log in to your course to click the link and join! If you are not sure when the tutoring sessions are, contact your teacher via the above communication channels listed to see what times open live tutoring sessions are happening for your course.

If you are looking for one-on-one support, you can always set up a personal tutoring session with your teacher online by contacting them. From there, you will be able to communicate and get any questions you need answered so you can do well in your courses.


Remember, our teachers are here from 8 a.m. – 5 p.m. and are always happy to help you during business hours. We hope you take advantage of all the communication systems available to you.

To all of you who are new to iSucceed, welcome! We hope you find communicating with online teachers to be easier than it was at your old school, as so many students here do!

“While online school takes place on a computer, this does not mean that you are alone while going through your coursework! Students get more personalized attention and communication with their teachers in the online setting. Regular contact with your teachers helps you understand and clarify assignments and many teachers have great tips for completing your assignments.”
– Katie Allison, head of school

Join the discussion One Comment

  • Avatar Fsjmf says:

    Going off of the previous cmmeont discussion, how do you feel about a very shy, introverted student attempting to get the same sort of information from a teacher as an open and outgoing one? I myself am not a very good speaker, and am very introverted to say the least. In fact, I have some major social phobias which have led me to skipping classes altogether for fear of being called on. For some people this makes sense if you are unprepared, but I typically am up on all my work to the best of my abilities. In response to your video, do you agree with how school systems function with normal test procedures? I find studying specifically for a test is rather self-defeating to actually learning something. If everything not on the test is thrown aside, and a person is really only studying for a good grade, then nothing is really be learned (and more importantly, retained).

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